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Privacy Policy
This Privacy Policy explains how Queen88 Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. It is intended for players in Australia and should be read together with the website’s other applicable terms and conditions.
Queen88 Casino operates under a licence issued by the Curaçao Gaming Authority. Accounts are protected by mandatory KYC verification, optional two-factor authentication, and biometric login on the mobile app.
Information we may collect
To provide online gambling services, Queen88 Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the checks that apply to your account and the choices you make when using the website.
Account and personal details
When you register or update an account, we may collect details such as your name, date of birth, residential information, contact details, username, account preferences and other information needed to manage your player account. We may also record information you provide when communicating with customer support, making a complaint or asking a question.
Verification and identity information
We may request information or documents needed to confirm your identity, age, eligibility and account ownership. This can include identity documents, proof of address, information about your source of funds or other details required for verification, security and responsible operation of the service. Verification information may be reviewed using internal processes and appropriate service providers.
Payments and transactions
We may record deposits, withdrawals, wagers, winnings, account balances, payment method information, transaction references and related activity. Payment details may be processed by payment providers. We aim to use only the information needed to complete transactions, identify unusual activity, resolve payment issues and maintain accurate financial records.
Technical, device and usage data
When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device characteristics, language settings, approximate location, pages viewed, referral information, login activity and interactions with website features. We may use this information to operate the website, improve performance, protect accounts and understand how services are used.
Information from other sources
Where appropriate, information may be received from payment services, identity and verification providers, fraud-prevention services, technical suppliers or other parties involved in operating the website. We may compare information from different sources to help keep accounts secure, meet verification requirements and identify activity that may be unauthorised or unlawful.
How information is used
Queen88 Casino may use personal information for the following purposes:
- Creating, administering and maintaining your player account.
- Providing casino services and processing account activity, deposits and withdrawals.
- Confirming your identity, age, eligibility and ownership of payment methods.
- Carrying out anti-fraud, anti-money-laundering, security and risk-management checks.
- Detecting, preventing and investigating suspected misuse, collusion, cheating, payment abuse or other unauthorised activity.
- Providing customer support, responding to questions and managing complaints or disputes.
- Meeting legal, regulatory, taxation, accounting and record-keeping obligations that apply to gambling services.
- Monitoring website performance, fixing faults, developing features and improving the player experience.
- Managing responsible gambling processes, including identifying activity that may require review or support.
- Sending service messages, security notices and other communications needed to operate your account.
- Sending promotional or marketing communications where permitted and where you have provided the required choice or consent.
We may combine information collected from your account, transactions, devices and communications for these purposes. Information may also be used to enforce website rules, protect the rights and safety of players and the website, or respond to lawful requests from authorised bodies.
Marketing choices
You may be able to control promotional communications through your account settings, the unsubscribe option in a marketing message or by contacting support. Withdrawing consent to marketing will not normally affect essential service, security or account-related messages. If you ask us to stop marketing, it may take a reasonable period for all systems and campaigns to reflect your request.
Sharing information
Information may be shared with carefully selected providers that help operate the website, such as hosting, technology, payment, identity verification, customer support, security, fraud-prevention, analytics and communications providers. These providers should receive information only where it is relevant to their services and should handle it under appropriate confidentiality and security arrangements.
Information may also be disclosed where reasonably necessary to comply with legal obligations, respond to a valid request, protect against fraud or security threats, investigate suspected misconduct, manage a dispute or protect the rights and safety of players and others. If business operations change, information may be transferred as part of a permitted business or service transition, subject to applicable privacy requirements.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies to keep you signed in, remember preferences, support security, measure website use and improve functionality. Some cookies are necessary for services to work, while others help us understand performance or provide more relevant content. Cookie settings can usually be managed through your browser settings. Disabling or deleting cookies may affect website features, account access or the way certain pages operate.
Security measures
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, encryption or similar safeguards where appropriate. No website, device or method of transmission can be guaranteed to be completely secure, so players should also protect their passwords, use secure devices and tell support promptly about suspected unauthorised activity.
International handling
Some technology, payment, verification, support or other service providers may handle information in countries outside Australia. Where information is handled overseas, appropriate steps should be taken to protect it and to support compliance with applicable privacy requirements. The location of processing may depend on the provider and the services used.
How long information is kept
Personal information is kept for as long as reasonably necessary for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may include asking for access to information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where it is no longer required, and withdrawing consent to marketing communications. A request may be subject to identity checks and legal or operational limits. For example, some information may need to be kept for legal, security, fraud-prevention or dispute purposes.
Making a data request
To exercise your rights or ask a privacy question, contact support@queen88casino.top. Please clearly explain what you are requesting and include enough information for us to identify your account. You may ask to access your data, correct your data, delete your data where applicable, or withdraw your consent to marketing. We may ask for reasonable information to confirm your identity before responding, helping to prevent unauthorised disclosure.
- Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation of how it is used.
- Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where needed.
- Deletion: ask us to remove personal information that is no longer required or that we are permitted to delete.
- Marketing consent: withdraw consent or ask us to stop sending promotional communications. Essential account and security messages may still be sent.
We aim to handle privacy requests within a reasonable time. The time required may depend on the complexity of the request, the information involved and any checks needed to protect your account. If a request cannot be completed in full, we will generally explain the reason, subject to any restriction on providing that explanation.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The current version published on the website will apply from its stated or implied effective date. Players should review this page periodically, particularly before providing new information or using new website features.
If you have questions about this Privacy Policy or how your information is handled, please contact support@queen88casino.top.