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Queen88 Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Queen88 Casino. Please read them carefully before creating an account, depositing funds or playing any available games.

Queen88 Casino operates under a licence issued by the Curaçao Gaming Authority. Accounts are protected by mandatory KYC verification, optional two-factor authentication, and biometric login on the mobile app.

1. About These Terms

These Terms & Conditions form a legal agreement between you and Queen88 Casino in relation to your use of the website, account services, games and related features. By accessing the website, registering an account or using any service, you confirm that you have read, understood and accepted these Terms. If you do not agree with any part of them, you must not use the website or its services.

Queen88 Casino may update these Terms from time to time to reflect changes to the website, games, technology, legal requirements or business operations. The updated version will apply from the date it is published, unless a different date is stated. You should review this page regularly. Continued use of the website after an update means that you accept the revised Terms.

Additional rules may apply to particular games, promotions, payment methods or features. Where additional conditions apply, they will be made available before or during the relevant activity. If an additional condition conflicts with these Terms, the specific condition will generally apply to that activity.

2. Eligibility and Account Registration

You must be legally permitted to participate in online gambling in your location. You must also meet the minimum legal gambling age that applies to you. Queen88 Casino does not permit minors to create accounts, deposit funds or play games. You are responsible for checking that your use of the website is lawful in the place where you are located.

When registering, you must provide information that is accurate, complete and current. This may include your name, date of birth, residential details and other information needed to verify your identity or comply with legal and security requirements. You must update your information if it changes.

Each person may hold only one account unless Queen88 Casino expressly permits otherwise. An account is personal to the registered account holder and must not be sold, transferred, shared or used by another person. You are responsible for keeping your login details confidential and for all activity carried out through your account.

  • Do not register or play on behalf of another person.
  • Do not allow another person to access or use your account.
  • Notify Queen88 Casino promptly if you suspect unauthorised access.
  • Do not use false, misleading or stolen information.
  • Do not create additional accounts to avoid restrictions or account controls.

Queen88 Casino may conduct identity, age, address, payment and security checks. You may be asked to provide suitable documents before certain account activities can be completed. If requested information is not provided, cannot be verified or appears inaccurate, access to some or all services may be restricted.

3. Deposits, Withdrawals and Funds

You may deposit funds only through payment methods made available on the website and only where you are authorised to use that method. Deposits must be made from an account or payment instrument held in your name, unless an approved alternative arrangement is expressly stated. Third-party deposits may be rejected, returned or subject to additional checks.

You should deposit only amounts that you can afford to lose. Before confirming a deposit, check the amount, currency, payment method and any information displayed on the transaction screen. Payment providers may apply their own terms, fees or processing requirements. Queen88 Casino is not responsible for charges imposed by your bank or payment provider.

Withdrawal requests may be subject to account verification, payment checks, applicable game rules and any conditions clearly disclosed for a promotion. Withdrawals may be returned to an appropriate verified payment method or processed using another available method. Processing arrangements and timeframes can vary depending on the method, checks required and circumstances of the request.

You must not use the website to deposit, withdraw or move funds for unlawful purposes, money laundering, fraud or any other prohibited activity. Queen88 Casino may delay, decline, reverse or review a transaction where this is reasonably necessary for security, compliance or account protection.

Any displayed account balance may be adjusted where a payment is reversed, a transaction is incorrectly credited, a technical error occurs or activity is found to breach these Terms. If funds are credited to your account by mistake, you must notify Queen88 Casino and must not use those funds.

4. Games, Promotions and Fair Use

Games are provided for entertainment. Game outcomes are determined by the relevant game systems and, where applicable, random number technology. You must follow the instructions and rules displayed for each game. Unless a game or promotion expressly states otherwise, no outcome, return or result is guaranteed.

Promotions, bonuses, rewards and tournaments may be offered from time to time. Each offer may have separate eligibility requirements, expiry dates, wagering conditions, contribution rules, maximums or other restrictions. You must read the applicable promotional terms before accepting or using an offer. If a promotion is used in breach of its terms, the offer or related winnings may be cancelled where permitted.

You must not misuse the website, games or promotions. Prohibited conduct includes exploiting an error, manipulating a game, using automated software, engaging in collusion, opening multiple accounts, using another person's payment method or attempting to obtain an unfair advantage. You must not interfere with the website, its networks, security systems or other users.

If a technical fault, display error or system issue affects a game or transaction, Queen88 Casino may pause the affected service and correct the error. Where appropriate, affected transactions may be voided or adjusted in accordance with applicable requirements. You should report suspected errors rather than attempting to benefit from them.

5. Responsible Gambling and Account Closure

Gambling should remain an enjoyable form of entertainment, not a way to earn income or recover losses. Set personal limits before you play and never gamble with money needed for everyday living expenses. Do not gamble when you are distressed, under the influence of alcohol or drugs, or trying to recover previous losses.

  • Set a budget and decide how long you will play before starting.
  • Take regular breaks and keep track of your spending.
  • Never chase losses or increase stakes to try to recover money.
  • Use available deposit, wager, loss or session controls where offered.
  • Request a break or self-exclusion if gambling is no longer enjoyable or controlled.
  • Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You may ask Queen88 Casino to restrict or close your account. A self-exclusion or closure request may limit access for a period selected under the available process. You must not attempt to bypass a restriction by creating another account. Account closure does not remove obligations arising before closure, including outstanding verification or compliance requirements.

Queen88 Casino may suspend or close an account where it reasonably suspects a breach of these Terms, unlawful activity, identity concerns, payment misuse, fraud, underage gambling, responsible gambling concerns or conduct that may harm the website or its users. Any decision will be handled in accordance with applicable requirements and relevant account information.

6. Privacy, Website Use and General Conditions

Personal information is handled in accordance with the Queen88 Casino Privacy Policy. By using the website, you acknowledge that information may be collected and used for account administration, identity verification, payment processing, security, customer support, responsible gambling measures, legal compliance and service improvement. You should read the Privacy Policy for further information about data handling.

The website and its content are provided for personal use. You must not copy, reproduce, publish, modify, distribute, reverse engineer or commercially exploit website content without permission. You must not introduce malicious code, use scraping tools without authorisation or take any action that could damage, overload or disrupt the website.

Queen88 Casino aims to maintain a reliable service but does not guarantee that the website will always be available, uninterrupted, secure or free from errors. Access may be suspended for maintenance, upgrades, technical issues, security reasons or circumstances outside reasonable control. You are responsible for your internet connection, device and software.

To the extent permitted by law, Queen88 Casino is not responsible for loss caused by your failure to protect account credentials, inaccurate information, unauthorised use of your device, interruptions beyond reasonable control or your breach of these Terms. Nothing in these Terms excludes or limits any right or protection that cannot lawfully be excluded or limited under Australian law.

These Terms are governed by the laws that apply to the relevant Queen88 Casino service and your use of it. Any dispute should first be raised through the available customer support process so that it can be reviewed fairly. If you have questions about these Terms, please use the contact or support options displayed on the website.